The distinction of "Commitment to Quality Tourism" credits and acknowledges the effort made by those businesses who are working to improve, and who meet the minimum requirements set out in the tourist quality service guidelines.

This distinction is awarded by the Instituto de Turismo de España (TURESPAÑA) y the Federación de Municipios y Provincias (FEMP) through the Sistema Integral de Calidad Turística en Destino (SICTED), whose goal is the improve the quality of its holiday resorts, in order to achieve ever greater experience and satisfaction for its clients. This system has now been implanted

1. Our company

NATURACANARIA Alojamientos rurales S.L. with CIF : B 76158211 is a leading enterprise established in Gran Canaria devoted to Rural Tourism.Our aim is to offer our clients good quality and service in our rural houses , these are selected so that they fulfil legal and quality duties within the legal framework of our community.

2. Price

The price of the accommodation will be per night of occupation. The costs of water, electricity, gas/gasoil, sheets and towels are included in the price. One of the prices shown on the website take into account the 7% lgic (Indirect Canarian General Tax). The rural houses are generally rented by the week (minimum).

3. Reservations

At the time of making the reservation the client must deposit 50% of the amount of the rental requested; the reservation will not be considered as firm until the said deposit has been made. The remaining balance must be paid on the arrival or you 'll transfer the money to our Bank account .

Once the 50% has been deposited and the reservation has been confirmed by our interprise , the reservation will be considered to be firm and the costs of any cancellation will be applied

4. Arrivals

The accommodation will begin, unless agreed to the contrary, at 16:00 hours on the first day of the period contracted and will end at 12:00 hours on the day set as the departure date. In all cases the client must notify us of the arrival time and number of flight in order to avoid unnecessary inconvenience or waiting time to the key-holder.

5. Cancellation

The client can cancel his booking at any time before the beginning of his stay. This must be made in writing (email, fax or letter). In the case of cancellation of the booking, cancellation fees will apply, the amount of which depends on the delay of notice of cancellation given.

• 25% of the costs when the cancellation is made more than 15 days before the arrival date.
• 50% of the costs when the cancellation is made between 15 and 8 days before the arrival date.
• 75% of the costs when the cancellation is made between 7 and 5 days before the arrival date.
• 100% of the costs when the cancellation is made 4 or less days before the arrival date.

NATURACANARIA Alojamientos rurales can cancel a booking for reasons outside its control or of « force majeure », it should offer alternative accommodation similar to that booked, or reimburse the client the total amount of the deposit paid.

6. Cooperation and changes

The client agrees to use the premises correctly and all equipment belonging to the premises and to communicate any possible damage that he has caused during his stay, under an obligation to restore everything. Use of the facilities is limited to persons staying in the rural house. It is forbidden to invite or receive any persons not included in the reservation. The defects that the client may find in the rented property must be communicated to our interprise as soon as possible and always during the stay. We will solve any fault or defect within a short period of time and will even change the property if this is deemed appropriate, provided that the causes given are seen to be true. All claims made after vacating the property cannot be considered, on lacking the essential criteria to be able to deal with the claim.

NATURACANARIA Alojamientos rurales will substitute the reserved property for another alternative of similar characteristics and location, in the case that this is owing to circumstances beyond the control of the organisation. In the case that the client does not accept the alternative offered, the organisation will refund to the client the amounts paid.

Accommodation

	Naturacanaria de Doramas Moya (Fontanales). Gran Canaria		Tranquil refuge for relaxation in a property of 29,000 sq. m, ideal for taking walks. Conceived as a tranquil refuge in Fontanales, this house was carefully restored. A place to let your sensitivity take over. From the terrace you can take a dip in the hydro-massage spa ( optional ) or in the pool and enjoy... (Read more)
	Naturacanaria de Azuaje Moya (Fontanales). Gran Canaria		Farmhouse in Doramas Rural Park. Typical Canary Island house decorated with all the comforts and located in a spacious estate with its own vegetable garden and independent terrace. Natura Canaria was restored with traditional elements of canary rural world and set up with all comfort to enjoy comfortable and ... (Read more)
	Naturacanaria - Las Dalias Moya (Fontanales). Gran Canaria		Casa Naturacanaria - Las Dalias is a comfortable rural house, situated in the heart of nature in the Doramas Park. The house is surrounded by a large gardened area and pool where peace and quiet reign, and contains large spaces and features for comfort (parquet throughout the house and heating) making it... (Read more)
	Casa Guiniguada Santa Brígida. Gran Canaria		Hundred-year-old house in the Pino Santo Natural Space. Located in a quiet rural surroundings with views of the gorge, this house is an example of traditional Canary Island architecture. The whole place breathes tranquillity, beauty and inspiration and from the solarium you can relax with a bath in the spa ... (Read more)
	Hoya de Tunte San Bartolomé de Tirajana. Gran Canaria		This centenary country house is situated on Hoya de Tunte (San Bartolomé). It has been restored using different traditional elements of canarian rural world. You can enjoy panoramic views of summit mountains and farming fields. It´s located on the southern part of the island, in the outskirts of San Bar... (Read more)
	Naturacanaria - Flor de mundo Moya ( Fontanales) G. Canaria		Typical Canary Island house decorated with all the comforts and modern and rural decoration. Located in a spacious estate " Parque Rural de Doramas " with its own vegetable garden and independent terrace. . Restored applying a philosophy of absolute respect for and integration in the natural environment of i... (Read more)
	Casa el Pajar de Artenara Artenara		This traditional cave-house " El Pajar " has two floors, garden and terrace. The bedrooms are upstairs, a spiral staircase joins the two floors. The house offers many facilities and it is easy accessed by car as it is located in a nature environment, 200 meters away from the town . This small town is famous f... (Read more)
	NATURASUITE Moya (Fontanales). Gran Canaria		Studio apartment - loft type next to the pool, restored as a flirtatious and romantic suite with small kitchen and dining room. It is located 2.5 km from Fontanales, located in the upper part of the Finca. From here you can see beautiful panoramic views of the mountains of the island and the sea, as well ... (Read more)
	Mirador de Natura Fontanales		Located in the high part of the slope of the farm with beautiful panoramic views towards the North of the island, towards the city of Las Palmas and to the Nature. It maintains a pleasant temperature throughout the year to be a cave. Completely restored and independent. Very flirtatious and ... (Read more)
	NATURACAVES Fontanales		Located in the high part of the slope of the farm with beautiful panoramic views towards the North of the island, towards the city of Las Palmas and to the Nature. It maintains a pleasant temperature throughout the year to be a cave. Completely restored and independent. Very flirtatious and cozy with... (Read more)
	NATURAVISTAS Fontanales ( MOYA )		Located in the high part of the slope of the farm with beautiful panoramic views towards the North of the island, towards the city of Las Palmas and to the Nature. It maintains a pleasant temperature throughout the year to be a cave. Completely restored and independent. Very flirtatious and cozy with p... (Read more)